Beyond the Bookstore

Today, there’s retail everywhere. Shopping, for many, has become the reason for the visit. The face of campus retail is also changing. There are lots of factors that drives the campus retail evolution. It's crucial for schools to adapt their retail experience with students new needs and provide right retail mix.

Show your respect to the students

by monitoring waiting times and level of service in retail shop

Adapting to the next shopping normal

by capturing in-the-moment store feedback from visitors

Increase sales in on-campus shop

by monitoring the student satisfaction with merchandise and materials selection

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.